Customer Support

1. Website Description

"We," “our” or “us” means Choice One Telecom or any related company providing you with our products and services. "You" means you, the person visiting our website or using our products and services "Products and services" means all goods, products and/or services we provide and anything else we do for you, including providing access to our website.

2. Other Policies Applying to Our Products and Services

In addition to our Privacy Policy, Conditions and Terms for Products and Service and Website Usage Terms apply to your use of our products and services. It is important to be familiar with our policies. Please read them in conjunction with this policy.

3. Visitors

If you are just surfing the web and looking at information on our website, then we collect and store information about your visit including: URLs of the pages you visit, your email address if you provide it, times and dates you are visiting, the domain name from which you are accessing the Internet, your IP address when connected to the Internet, any search engine you are using and the browser and operating system your computer uses. We use information to see how many people visit our website and its different parts and to measure the effectiveness of marketing and advertising. Although we may publish collective information about usage patterns, we do not disclose information about people’s machines except for reasons described in the section below. We do not sell personal information that can identify you. If we are concerned about security issues we may gather more extensive information regarding you. If we feel it is necessary, we will disclose information to relevant law enforcement authorities about you. If you choose to provide us with personal information like your email address, by filling out one of our forms, we will use the information only for the purposes authorized by you. Email marketing will only be sent to your email address if you have given your consent. Personal information will be stored and used in accordance with Choice One Telecom's Conditions and Terms for Products and Service and our Website Usage Terms.

4. Use of Cookies

Our website places a cookie on your computer’s hard drive. A "cookie" is a file allowing us to target and track user’s interests. While we recommend users enable cookies on their browsers in order to enjoy all our features, the decision rests in the hands of the individual. The management of cookies differs depending on each user's PC - refer to your browser’s help menu for further information.

5. Choice One Telecom’s customers

If you are a Choice One Telecom customer, our Conditions and Terms for Products and Service apply to your use of our services. Choose the conditions and terms referring to the products and services you use. The relevant conditions and terms describe our commitments regarding using, collecting and holding information about you. Additionally, if you provide us with personal information by using our website, for example by allowing the use of cookies or by filling out one of our online forms, we may put this information in your customer profile. We may even use this information to improve our website for other customer profiles.

6. Changing this policy

At any time, we may alter this policy by changing or adding new terms or removing existing ones. Changes may become completely new policies. We will inform you of any changes by posting the altered policy on our website. Any new changes go into effect the day we post it on our website. If you have any questions about our online privacy policy please contact us.